Shipping Policy

Last updated: September 7, 2026

GALOXO is operated by DASONS FL USA LLC, a registered business in Florida, United States. This policy explains how and when your order is processed, shipped and delivered.

1. Order processing

• You can place an order 24 hours a day, 7 days a week.
• Orders are packed and dispatched within one business day of payment being confirmed.
• Orders placed on a weekend or a US public holiday are dispatched on the next business day.
• Business days are Monday through Friday, excluding US public holidays.

2. Shipping costs

• United States: free standard shipping on every order, with no minimum spend.
• Skip the Line — Priority Processing & Insured Shipping is an optional paid upgrade you can add at checkout. Your order moves to the front of the packing queue and ships insured against loss or damage in transit.
• International shipping rates are calculated and displayed at checkout before you pay.

3. Where we ship

We ship to all 50 US states, and to Canada, Australia, the United Kingdom and New Zealand. We do not currently ship anywhere else. If your country is available it will appear in the country selector at checkout.

4. Estimated delivery times

• United States: 8 to 15 business days from dispatch with standard free shipping.
• Skip the Line: your order is packed and dispatched ahead of standard orders and travels insured. The delivery estimate shown at checkout applies.
• International: transit times vary by destination and customs processing. The estimate for your country is shown at checkout.

All delivery times are estimates, not guarantees. Weather, carrier backlogs, customs inspections and public holidays can cause delays that are outside our control.

5. Tracking your order

You will receive a shipping confirmation email with a tracking number the moment your order leaves the warehouse. Please allow up to 48 hours after that email for the carrier to register the first scan. If you cannot find the email, check your spam or promotions folder, then contact us at contact@galoxo.store and we will resend it.

6. Lost, delayed or damaged parcels

If your parcel has not arrived within 10 business days of the end of the estimated delivery window, or if it arrives damaged, email contact@galoxo.store with your order number. We will open an investigation with the carrier and either resend your order or refund it in full. You do not need to chase the carrier yourself.

7. Incorrect shipping address

Please check your address carefully at checkout. If you notice a mistake, contact us as soon as possible — we can correct it at any time before the order is dispatched. Once a parcel has left the warehouse the address can no longer be changed. Parcels returned to us because of an incorrect or incomplete address are refunded in full once they reach us, minus any carrier return fee charged to us.

8. Customs, duties and taxes (international orders)

Import duties, taxes and customs charges are set by the destination country and are not included in the product price or shipping cost. Where they apply, they are the responsibility of the recipient. We do not mark parcels as gifts or declare a lower value.

9. Contact

GALOXO — operated by DASONS FL USA LLC
Owner: PHON NGUYEN
Registered in Florida, United States
Address: 14444 Whitewater Wy, Brooksville, FL 34604, United States

Email: contact@galoxo.store
WhatsApp / Phone: +1 813-408-1627
Support hours: Monday to Friday, 9am to 6pm Eastern Time
Website: galoxo.store