Refund policy
Return and Refund Policy
Last updated: September 7, 2026
GALOXO is operated by DASONS FL USA LLC, Florida, United States. We want your child to actually use the book. If it does not work out, we make sending it back simple and we pay for it.
1. Our 30-day guarantee
You have 30 days from the day your order is delivered to request a return for any reason. You do not need to send photos, and you do not need to explain why.
Because you cannot tell whether a toddler will take to something without opening it, we accept returns on opened and used books. We only ask that you send back the book and its water pen.
2. How to start a return
- Email contact@galoxo.store with your order number and the words "30-Day Return".
- We reply within one business day with return instructions.
- United States: we email you a prepaid return label. You pay nothing to send it back.
- International: we send you the return address and reimburse reasonable return postage once the parcel reaches us. Please contact us before sending anything back.
Parcels sent back without contacting us first cannot be processed, because we will not be able to match them to your order.
3. Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, email us within 7 days of delivery with a photo. We will send a replacement or refund you in full, and in most cases you will not need to return anything.
4. Items we cannot accept
- Gift cards.
- Items requested for return more than 30 days after delivery.
Sale and discounted items are covered by this policy.
5. Refunds
Once your return reaches our warehouse we inspect it and email you the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show the credit on your statement.
Refunds cover the full price you paid for the product. If you purchased the optional Skip the Line — Priority Processing & Insured Shipping upgrade, that fee is refunded only if the order was never dispatched.
If more than 15 business days have passed since we told you your refund was approved and you still have not received it, email contact@galoxo.store and we will trace it.
6. Exchanges
The fastest way to swap for a different book is to return the one you have and place a new order. That way you get the new book straight away instead of waiting for the return to arrive first.
7. Cancelling an order
Orders can be cancelled for a full refund at any time before they are dispatched, which is usually within one business day of ordering. Contact us as soon as possible. After dispatch, the order is treated as a return under the terms above.
8. European Union and United Kingdom — statutory right to cancel
If your order is delivered in the EU or the UK, you have a statutory right to cancel within 14 days of receiving it, for any reason. This right applies in addition to, and does not replace, our 30-day guarantee above — whichever is more favourable to you applies.
9. Contact
GALOXO — operated by DASONS FL USA LLC
Owner: PHON NGUYEN
Registered in Florida, United States
Address: 14444 Whitewater Wy, Brooksville, FL 34604, United States
Email: contact@galoxo.store
WhatsApp / Phone: +1 813-408-1627
Support hours: Monday to Friday, 9am to 6pm Eastern Time